Refund policy

You have up to 14 days from the date of the delivery confirmation to notify us for a refund of the product.
Shipping charges are non refundable.

Custom / Personalized Items
There will be NO refunds available for any custom and/or personalized items
Returns will only apply to non-custom, non-personalized items and items must be in their original condition and packaging.

Refund Process
Please contact us (email: sanwacanada@gmail.com) first to begin your refund process. We will guide you through the process and help resolve any issues that you may have with the product. Below is a general information of our return process.

• Returns should be shipped back via a trackable method. For your protection, we suggest insuring returns in the case of damage or loss during the return shipping.
• If an item is returned for reasons other than damage or seller error, shipping charges will NOT be refunded.
• Buyer is responsible for return shipping charges.
• Refunds will be processed once the product is received and its original condition is verified.